Frequently Asked Questions:
How to Order?
All inflated balloon bouquets, gift arrangements, party decor and room styling services can be easily ordered through our website. Just add the products to your cart, select desired method of delivery. We offer local delivery, curbside pick up (Lake Ridge, VA) or ship by mail (party decor/certain gift add-ons).
For room pre-styled services, select desired date & time frame at checkout and we will contact you with further details.
Can my gift arrangements & inflated balloon bouquets be delivered on a specific date & time?
All gift arrangements are delivered on the date & time frame that customers choose at check out. All balloon bouquets and gift arrangement orders must be placed 1 day prior to desired gift delivery date.
How much is the delivery fee?
Delivery fee is calculated at check out depending on your order total & delivery zip code.
Do you ship inflated balloon bouquets & gift arrangements outside of Northern Virginia, DC & Maryland, out of state or internationally?
We are currently only offering delivery services exclusively in the DMV (Northern VA, DC & Maryland) area for inflated balloon bouquets, gift arrangements & room decoration services.
We deliver in the following areas in Northern VA: Prince William County, Fairfax County, City of Fairfax, Loudon County, Arlington County, City of Alexandria, City Of Falls Church, City Of Manassas & Manassas Park.
Delivery also available in DC & Certain Parts of Maryland (please message us to check if we deliver to MD address).
Party decor & certain gift add-ons are available to ship by USPS mail.
I entered the wrong delivery address at check out!
If any of your order information is inaccurate, please contact us as soon as possible and we can update your information. Please click here Contact Us.
What is your return policy?
All our sales are Final. We accept order cancellations up to 3 days prior to delivery date. After orders have been delivered, we do not accept refunds or exchanges.
If there are any issues with your order or with the desired delivery date and time, please Contact Us as soon as possible and we can work with you to resolve the issue.
Do you offer customization?
Certain gifts that we offer are customizable. Please Contact Us if you have questions.
How long will my balloons last?
Regular helium filled latex balloons can have a float time that varies, usually of a few hours. We advise purchasing balloon bouquets for delivery or pick up the day of the event, and a few hours prior to event time. All our latex balloons are treated with High-Float that gives them a longer float time.
Latex stuffed balloons can last up to a week with progressive shrinkage.
Bubble Deco balloons & Foil balloons can last 4 to 5 days if inflated with helium.
Please keep balloons out of heat and direct sunlight as this may cause the balloons to pop. Changing conditions in climate and indoor/outdoor space may cause float times to vary. Please handle all balloons with care to avoid popping them.
Are balloon bouquets/gift arrangements safe for all ages?
Uninflated or broken balloons can cause choking or suffocation. Responsible adult supervision is required. Discard broken and/or deflated balloons immediately. Products may contain small parts, tape, nylon/other products which may be a choking hazard. Please unpack the gift safely, ensuring all pins, bands, binding and other small objects are removed and carefully disposed of by a responsible adult.
Do you offer custom order services?
We are open to taking requests for custom orders for any of our gift products. Please contact us in advance and we can work with you to create a quote on the cost of your custom order, time frame to create the gift and delivery date/time. Please reach out at Contact Us
What sizes do you offer?
More sizes may be available. Chart below is for reference.